Requesting additional licenses

Overview

As your organization grows, you may need to add licenses for new team members. This article explains how to request additional licenses and what to expect during provisioning.

Before you begin

Before purchasing new licenses, review your current setup:

• Check your list of active users to confirm you can’t reassign or deactivate an existing license instead. See 📄 User managementfor detailed instructions on how to add or deactivate users.

• Review 📄 License types to confirm which licenses your team needs.

Taking a few minutes to review this can help you choose the right license mix for your organization.

Contact amplo support

Email support@amplo.com with the following information:

• Number of Essential licenses needed

• Number of Accounting Seed licenses needed (if applicable)

• Desired start date

• Name of the authorized signatory for the purchase order

Providing all details upfront helps us process your request quickly.

Review and sign the contract amendment

The amplo team will:

• Prepare a purchase order reflecting your requested license additions

• Send the document to your designated signatory via DocuSign

Once the purchase order is signed, we’ll begin provisioning the licenses.

License provisioning

After the signed agreement is received:

• Essential licenses are typically provisioned first.

• Accounting Seed licenses are provisioned separately and become active within one to two business days.

Considerations

• Plan ahead if you need licenses active by a specific date.

• Make sure your new users are ready to be added once provisioning is complete.

• Contact support if you need help determining the right license type.