ACORD template OAuth error

Last updated: March 6, 2026

If you encounter an OAuth error when trying to open ACORD applications within a policy, the issue is typically related to an expired or invalid authentication token. Resetting your token will usually resolve the problem.

image001.png

Reset your token

  1. Reach out to support@amplo.com to request a token reset for your organization. have your token re-set.

Note: For security reasons, only Admins can request token resets. If you are not an Admin, please ask your amplo Admin to submit the request on your behalf.

  1. Once your token is reset, clear your browser cache. Make sure to select "All Time" when clearing the cache, not just the last hour.

  1. Close all browser windows and reopen your browser to ensure cached data is fully cleared.

  2. Log back in and navigate to any policy in your system to test the fix.